Privacy Policy

This policy explains how we collect, use, and protect your personal data when you use our UK property marketplace. We process data in line with UK data protection law (UK GDPR and the Data Protection Act 2018). Please read it carefully.

1. Who We Are

We are the data controller for the personal data we collect through this platform. Our contact details are available on the “Contact Us” page. If you have questions about this policy or your data, or wish to exercise your rights, please contact us there.

2. Data We Collect

We may collect and process the following categories of personal data:

Account data: name, email address, username, password (stored in hashed form), phone number, address, profile information, and (where applicable) information you provide when verifying your identity or address.
Listings and offers: property details, offer amounts, messages, and documents you upload in connection with property listings and offers (e.g. property descriptions, images, offer details, correspondence).
Services and products: booking details, payments, and communications related to conveyancing, surveying, removals, or digital products (e.g. document packs) you purchase or book through the platform.
Payment and identity: payment method details (handled by our payment providers; we do not store full card numbers), and, where we or our partners require it, identity or address verification (KYC) information and documents.
Usage and technical data: IP address, browser type, device information, and how you use the site (e.g. pages visited, searches, time spent). We may use cookies and similar technologies as described in our Cookie Policy.
Communications: records of support requests, complaints, or other correspondence you send to us.

We may receive some of this data from you directly (e.g. when you register or list a property) or automatically (e.g. when you use the site). We may also receive data from other users (e.g. when someone includes you in a message or offer) or from third parties (e.g. payment providers) where necessary to provide the service.

3. How We Use Your Data

We use your data to:

Create and manage your account and authenticate you.
Publish and manage property listings, process offers, and support the sale and completion process.
Enable booking and delivery of services (e.g. conveyancing, surveying, removals) and products (e.g. document packs).
Process payments, prevent fraud, and meet legal and regulatory obligations (including anti-money laundering and KYC where applicable).
Send service messages (e.g. confirmations, security alerts, password resets) and, where you have agreed, marketing communications.
Improve the platform, analyse usage, and enforce our terms and policies.
Respond to your enquiries and handle complaints.

We rely on the following legal bases under UK data protection law:

Contract: where processing is necessary to perform our contract with you (e.g. to provide the platform and facilitate listings, offers, and services).
Legitimate interests: where we have a legitimate interest (e.g. to improve the platform, prevent fraud, or communicate with you about your account), and your interests do not override ours.
Legal obligation: where we must process data to comply with the law (e.g. tax, anti-money laundering, or regulatory requirements).
Consent: where we ask for your consent (e.g. for marketing or non-essential cookies). You may withdraw consent at any time.

4. Sharing Your Data

We may share your data with:

Other users: as needed for listings, offers, and services (e.g. your name and contact details with a conveyancer or mover you book, or with a buyer or lister in connection with an offer or listing).
Service and payment providers: to run the platform, process payments, send emails, host our systems, and provide support. These providers act on our instructions and are bound by confidentiality and data protection obligations.
Regulators and law enforcement: when required by law or to protect our rights and users (e.g. in response to a court order or to report fraud).
Professional advisers: where necessary (e.g. lawyers, auditors) in connection with our business.

We do not sell your personal data to third parties for their marketing. We may share anonymised or aggregated data (which does not identify you) for analytics or other purposes.

5. International Transfers

Your data is generally stored and processed in the UK. If we transfer your data outside the UK, we will ensure that appropriate safeguards are in place (e.g. adequacy decisions, standard contractual clauses, or other approved mechanisms) so that your data is protected in line with UK data protection law.

6. Retention

We keep your data for as long as your account is active and as needed to provide the service, resolve disputes, and meet legal, regulatory, and accounting requirements. After you close your account or we no longer need the data, we may anonymise or delete it in line with our retention policy. Some data (e.g. transaction records) may be retained for longer where required by law.

7. Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse (e.g. encryption, access controls, secure hosting). No system is completely secure; please keep your login details safe and tell us if you suspect misuse of your account.

8. Your Rights (UK)

Under UK data protection law you have the right to:

Access: request a copy of the personal data we hold about you.
Rectification: have inaccurate data corrected.
Erasure: request erasure of your data in certain circumstances (e.g. where it is no longer necessary or you withdraw consent).
Restriction: request that we restrict processing in certain circumstances.
Objection: object to processing based on legitimate interests or for direct marketing.
Data portability: receive your data in a structured, machine-readable format where applicable.
Withdraw consent: where we rely on consent, you may withdraw it at any time.
Complain: lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

To exercise these rights, contact us using the details on the Contact Us page. We will respond within one month (or explain any delay). We may need to verify your identity before processing your request.

9. Children

Our platform is not intended for users under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it.

10. Cookies

We use cookies and similar technologies for essential operation (e.g. logging in), security, and (where you agree) analytics and preferences. See our Cookie Policy for details, the types of cookies we use, and how to manage or disable cookies in your browser.

11. Changes

We may update this policy from time to time. We will post the new version on the site and, where required by law or where changes are significant, we will notify you (e.g. by email or a notice on the platform). The “Last updated” date below will be revised accordingly. We encourage you to review this policy periodically.

12. Contact

For questions about this policy, to exercise your rights, or to report a data breach, please contact us using the details on the Contact Us page.

Last updated: February 2026